Sunday, October 14, 2012

Chapter 15- Retailing.

Victoria's Secret is a retail store originally owned by Limited Brands. Victoria's Secret operates over 1,000 stores in the United States of America and outside of United States of America. In addition, based on my visit to Victoria's Secret store at Green Acres mall, i was able to gather that they carry almost every product as all the other stores. For example, undergarments, fragrance, make-up, lotion and more. The location of this store has similiar hours in comparision to other Victoria's Secret stores for their consumers. This store is opened Monday-Saturday 10:00am-9:30pm and Sunday 11:00am-7:00pm. Victoria's Secret is located at 2034 green Acres Mall Sunrise Highway Valley Stream, New York 11581.

Based on the facts from my visit to this particular Victoria's Secret store, the services are excellent because someone is always there to greet you and make you feel welcomed. However, if you want to save time upon your visit, an associate is also there to help locate a product faster and is able to give information requested on that item.

Furthermore, i must say that during my visit, all products on display were well organized and labelled in each section. This particular store has accomodations for all customers from the young ones in stroller, elderly and to the individuals in wheelchair. This is so because there are escalators and elevators.

In conclusion, if this store does not carry an item or it is out of stock, the customer can purchase it online. However, if the consumer is not pleased with a product, the return policy is in full effect to return for a refund or exchange.

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